Astroptx

I am the one that ordered the 102 mm Celestron wide view, with my friend, Mike Mulhern's credit card. I received the scope yesterday, looks very good. Thank you for the great price and fast shipping.

David Berry wrote

hello.

I'm happy to let you know, I received my eyepieces this morning. Frankly, I'm trying to figure out how they got here so fast! (I ordered them yesterday!) I'm very impressed! Keep up the good work, an be assured I will be relying on your supurb services for all my future astronomy needs. Consider me an extremely satisfied customer.

Thanks so much,

-Dave

Richard M Kling wrote

I just received the Celestron binoculars that you recommended and they are fantastic! I really appreciate your suggestion, the fast service, and the quality product.

Thank you

Chris Petro wrote

Just received my order (Meade DS 90 EC w/Autostar, A/C cord, and computer link cord), and put it together same night - am very happy with my order, and your service/prices!! Count me as a soon-to-be repeat customer for all of my future telescope upgrades/add-ons. Again, thank you for your help...I am VERY pleased I found your web site!!

Chris Petro

Ed Louis wrote

The ASGH (Astronomical Society of Greater Hartford) thank you and your wife for display of your products. As you told me "It passed my expectations" and that was appreciated. Our small space is a problem, but I was seeing another sort of gaudy T-Shirt and meteorite vendors that I felt were a distraction to the job of true astronomy as your display is not. Thank you very much for your high quality. 

Ed DeFreitas

Astroptx

I received the binoculars today (Bushnell 23-1042wp) in apparent good condition and your service was exactly what you promised. Refreshing in this day when so many people assume the "hand out flat" position and have done nothing to deserve being paid.

Thank you

Dwayne L. Hatfield

Fred,

Just a quick note. The C - 11 OTA arrived in Florida last week as promised. I had a chance to use it both Saturday and Sunday evenings. It's mounted on a GM-8 and it's quite stable. I had reasonable seeing (7-8) and I must say I am not disappointed in the optical quality; almost no spherical aberration and the collimation adjustment is positive and smooth.

Just thought I would let you know of my pleasure and I will certainly keep you in mind in the future.

Loyd Stark

Luca Bonarelli wrote

Fred,

Just want to say thanks for the response to my order. It arrived yesterday without a problem. Unfortunately, here in Italy the weather is bad so I cant use it yet.

I'm sure I'll keep buying from you in the future.

Again, thank you very much.

Best Regards,

Luca

Jerry Zambelli wrote

Had to let you know how much I appreciate your excellent service. I ordered several items Wednesday 8/30/2000 (Meade 7288 7283 7067) by phone, and to my surprise, a shipment arrived today, Friday, just about two days to the hour! I read your note on the receipt concerning the missing filter 1A ("to follow ASAP"), two out of three isn't bad. Now if we could just get a clear night...

Thanks and good seeing.

Gerardo (Jerry) Zambelli

Joseph Hardegree wrote

I recently purchased a Celestron CM-1400 from Astroptx, and I find I had to write to comment my experience.

After considerable research, I could not find lower prices. When I called to order, I asked for advice (which I took) regarding an additional eyepiece, and obtained friendly answers to my questions. The shipment arrived earlier than I expected, intact, and with no damage at all. I found that my questions had been answered accurately, and that the eyepiece I was advised to purchase was right on target.

When I originally called, I was interested in a computer accessory or locating objects, but was advised against that purchase because a more comprehensive model was due within a few months.

That was a first: being advised AGAINST purchasing an item by a salesperson. All the other stores I had contacted didn't mention the potential disappointment down the road when the new model came out. Instead, they were all simply interested in a one-time high priced sale, attempting to take advantage of any lack of knowledge. These are the types of salespeople that are never around for very long and aren't interested at al in long-term customer satisfaction and loyalty. UNLIKE the people at ASTROPTX.

In this world of high-pressure sales people who rarely know anything about what they are selling, it's a welcome relief to find a company who realizes the best way to retain customers is to help them make informed purchasing decisions without making them feel stupid for asking questions, especially in a market that requires a great deal of self-education. 

When I recently called to get more information regarding more filter and eyepiece accessories, the experience was repeated. 

What else can I say but THANKS!

-Joseph Hardegree

Yuval Yelin wrote

Hi. 

I have received my telescope yesterday. I must say that I give an A+ service. Although I called you so many times and changed my order/ delivery location/ telescope type and asked so many questions, you still gave me all the answers in a great "customer attitude". And not mention the prices! No one can even compete with you nevertheless beat you with your low prices. Although I live more than 7,000 miles away, I'm sure I'll keep bying from you in the future.

Thank you very much and keep up the good work.

Yuval

Israel

Mark Petrone wrote

Just want to say thanks for the quick response to my order. It arrived the day after (1/7) without a problem.

Thanks

Mark Petrone

Junji Suzuki wrote

Fred,

Today I received the baggage, and the scope is working very fine. I'm really satisfied with this scope.

Before I placed an order, I had been so much wondered since I did not have any experience on buying such an expensive good from a foreign country. But all the sooner your reply to my questions are helpful and arrived in a timely manner, so that I could make a decision to place an order to you.

I think you are the most reliable distributer in USA for foreign people such as me.

I'll introduce you to my friends in japan via Internet mailing list today.

Again, thank you very much.

Regards,

Junji Suzuki

Sara Loves wrote

Thanks so much for shipping this great telescope to me (Firstscope 80 EQ) ! when I called Monday to check on its status, I was told it wouldn't be shipped until Tuesday, probably putting it in St. Louis after Christmas. I can't tell you how sad that made me, and how excited I was to have it arrive today at work! I'm not sure how it got here, but you made my day. It's a gift for my husband - the best gift of the year!

Thanks for all your help. I'm telling my friends to order from you folks. Have a great holiday season.

Sara Love

This letter is about one of your advertisers: wholesale Optics Division, in danbury, Connecticut.

Some time back, I had the chance (and took it) of purchasing a fairly new and little used Bausch and Lomb 4000 telescope. I knew it needed some accessories and came across this company's ad in your magazine. I telephoned them, and they were quite friendly in their advice to me about accessories for the scope. I now have had several conversations, and placed several orders through them.

This particular firm has always been very friendly, very courteous, and helpful. Its been a pleasure doing business with them, and it is nice to know that my astronomy magazine has such quality advertisers. 

W. Stuart Home

Sir, 

First may I say that this is the best Astro site that I have seen thus far. I am truly impressed. I can see that I will spend many hours at your site. Congratulations!

Dear Astroptx,

Thank you very much for your honest and down to earth pricing. I have long looked for the company with the lowest prices until I found Astroptx. why do your competitors bother to advertise? I know what company I will be buying my telescope from within the next few months.

Sincerely,

Micah

SDD wrote

I am writing to say thank you to the person I spoke with on the phone yesterday who didn't just take the order but really helped to clarify many things for me. I ended up ordering the 10" LX200 with a set of accessories I'm really excited about and which I believe will keep me happy with visual observing for quite some time. And when I begin to get into astrophotography, I intend to contact you first. 

I thought you should know we got off around 3:30 p.m Thursday. UPS was at my door in Southern N.H with the packages at 11:00 the next morning! I was absolutely stunned! Unfortunately, no one was there to receive the packages since we weren't expecting them until Monday. However, I made arrangements to pick up the packages at the local UPS office on Monday, which is just fine. 

Again, thank you for spending the time with me on the phone and for shipping the telescope and accessories so promptly! I really appreciate it.

SDD

Sir,

Received the Celestar 8 I ordered. The product and service was just as promised and the price was unbeatable.

Thanks very much.

William Crane

Dave wrote

I would like to inform you that I am thrilled with my new scope from you. I have looked around and no one can touch the price from you. I haven't had many clear to enjoy it yet but I have had it out several times. Once again, thank you for your service and keep up the good work.

Dave Scheutzow

Dear Sky and Telescope

We have recently subscribed to your magazine, and there is something we feel you should know.

We purchased a telescope from one of your advertisers, but only after discovering a disturbing fact. We called every ad that dealt with Meade or Celestron telescopes, and found that only one of these companies runs honest ads. The company I am referring to is Wholesale Optics in Danbury, Connecticut. This company stood by their advertised price and had the equipment in stock. We received our telescope within 5 days of ordering. 

All of the other companies we called quoted prices at least $500 higher than their advertised price. The reason, the said, as that they had reordered their stock, and Meade had raised their prices. Yet, even though they had "reordered their stock," we would have to wait 60 days for our order because they would have to order it from Meade. This statement made no sense!

We were very disturbed by our findings, and had almost given up. Then we called Wholesale Optics in Danbury, CT, and spoke with Fred. We were very pleased to find that they had the product we wanted in stock and at the advertised price!

Thank you for running their ad! We enjoy your magazine very much, and are pleased with our subscription. We just felt you should know what we discovered.

Sincerely,

Jeff and Dena Dasenbrock

Dear Fred,

I'm very glad to send you some great news. I received this wonderful letter from the Dasenbrock's. I thought you'd like to see it.

It's not often I receive a letter praising one of our advertisers. Congratulations.

I'll talk to you soon, I'm sure. Please let me know if I can be of any help.

Sincerely Yours,

Lester J. Stockman

Advertising Manager

Eberhard Aigner wrote

Thank you again very much for our friendly telephone call!

I will check your page, perhaps I can find something I need.

Thanks again,

Eberhard