Wednesday, January 31, 2001 1008 AM
"Demircan, Umit wrote
I am the one that ordered the 102 mm Celestron wide view, with my friend ,Mike Mulhern s, credit card.
I received the scope yesterday, looks very good. thank you for the great price and fast shipping.
Astroptx
I received the binoculars today, (Bushnell 23-1042wp), in apparent good condition, and your service was exactly what you promised. Refreshing in this day when so many people assume the "hand out flat" position and have done nothing to deserve being paid.
Thank-you,
Dwayne L. Hatfield
Fred,
Just a quick note. The C-11 OTA arrived in Florida last week as promised. I had a chance to use it both Saturday and Sunday evenings. It's mounted on a GM-8 and it's quite stable. I had reasonable seeing (7-8) and I must say I am not disappointed in the optical quality; almost no spherical aberration and the collimation adjustment is positive and smooth.
Just thought I would let know of my pleasure and I will certainly keep you in mind in the future.
Loyd Stark
Luca Bonarelli wrote
Fred,
Just want to say thanks for the response to my order. It arrived yestrday without a problem. Unfortunatly here in Italy the weather is bad so I can't use it yet.
I'm sure I'll keep buying from you in the future.
Again, thank you very much!!
Best regards.
Luca
Jerry Zambelli wrote:
Had to let you know how much I appreciate your excellent service. I ordered several items
Wednesday 8/30/2000 (Meade 7288, 7283, 7067) by phone, and to my suprise a shipment arrived
today, Friday, just about two days to the hour! I read your note on the receipt concerning the
missing filter #1A ("To Follow ASAP"), two out of three isn't bad. Now if we could just get a clear night...
Thanks and good seeing.
Gerardo (Jerry) Zambelli
From: Joseph Hardegree
To: astroptx@astroptx.com
Subject: Satisfied Customer
Date: Fri, 12 Nov 1999 10:40:26 -0800
I recently purchased a Celestron CM-1400 from Astroptx, and I find I had to write to comment on my experience.
After considerable research, I could not find lower prices. When I called to order, I asked for advice
(which I took) regarding an additional eyepiece, and obtained friendly answers to my questions.
The shipment arrived earlier than expected, intact, and with no damage at all. I found that my questions
had been answered accurately, and that the eyepiece I was advised to purchase was right on target.
When I originally called, I was interested in a computer accessory for locating objects, but was advised against
that purchase because a more comprehensive model was due within a few months.
That was a first: being advised AGAINST purchasing an item by a salesperson. All the other stores I had
contacted didn't mention the potential disappointment down the road when the new model came out.
Instead, they were all simply interested in a one-time high priced sale, attempting to take advantage of any
lack of knowledge. These are the types of salespeople that are never around for very long and aren't
interested at all in long-term customer satisfaction and loyalty. UNLIKE the people at Atroptx.
In this world of high-pressure sales people who rarely know anything about what they are selling, it's a
welcome relief to find a company who realizes the best way to retain customers is to help them make informed
purchasing decisions without making them feel stupid for asking questions, especially in a market that requires
a great deal of self-education.
When I recently called to get more information regarding more filter and eyepiece accessires, the experience
was repeated.
What else can I say but THANKS!
--Joseph Hardegree
--San Francisco, CA
From: "Yuval Yelin"
To:
Subject: The best service I ever got!
Date: Tue, 9 Nov 1999 10:18:20 +0200
Hi.
I have received my telescope yesterday. I must say that I give an A+ service. Although I called you so many
times and changed my order / delivery location / telescope type and asked so many questions you, still
gave me all the answers in a great "customer attitude". And not mention the prices! No one can even
compete with you nevertheless beat you with your low prices. Although I live more than 7,000 miles
away, I'm sure I'll keep buying from you in the future.
Thank you very much and keep up the good work.
Yuval,
Israel.
P.S. You may leave my name and country if you wish to publish this email.
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From: "Mark Petrone"
To:
Subject: My Order
Date: Tue, 11 Jan 2000 22:07:12 -0500
Just want to say thanks for the quick response to my order. It arrived the day after (1/7) without a problem.
Thanks
Mark Petrone
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From: Junji SUZUKI
To: astroptx@astroptx.com
Subject: Thanks again
Date: Wed, 02 Feb 2000 22:02:11 +0900
Fred,
Today, I received the baggage, and the scope is working very fine. I'm really satisfied with this scope.
Before I placed an order, I had been so much wondered since I did not have any experience on buying
such an expensive goods from foreign country. But all the your sooner reply to my any answers are
helpfull very well and in timely manner. So that I could make a decision to place an order to you.
I think you are the most reliable distributer in USA for foreign people such as me.
I'll introduce you to my friends in Japan via Internet mailing list today.
Again, thank you so much.
(Waiting for your secure server!)
By the way, one of my friend wants to buy SBIG's new CCD camera, ST9E. Please let me know
wheather you are carrying SBIG's products or not, and also you can ship it to Japan or not.
Regards,
Junji SUZUKI